Terms and Conditions

1 - Insurance Coverage We provide comprehensive insurance; however, the Customer is responsible for paying the excess of £250.

2 - Exceeding Times & Charges
Charges will apply for exceeding the agreed time (minimum booking of 2 hours):
- No charge for up to 5 minutes.
- A charge will apply for 30 minutes if exceeding 5 minutes up to 15 minutes.
- A charge will apply for 1 hour if exceeding 15 minutes.
- Charges will continue in this manner.

3 - Payments
A deposit is required, covering 1 hour of work plus a long-distance fee. This deposit is non-refundable, but you may reschedule at no extra cost with a notice of 48 hours in advance. If the notice is given within 24 hours, a fee of 50% will apply.

4 - Customer Responsibility
The client has the sole responsibilityto make sure the nearest parking space is to be arranged in both ends from & to the removal to avoid delays. Any fines received during the removal shall be on the client’s expenses for not organising appropriate parking space for the van prior to the removal.